89ok Privacy Policy — How We Handle Your Data

1. Information We Collect

When you register an account, use the platform, or contact 89ok support, we collect personal data that is necessary to operate the service, verify your identity, process transactions, and comply with applicable legal requirements. The categories of data we collect include:

• 1.1Registration data: full name, date of birth, mobile phone number, email address, and the city or region within Bangladesh where you reside (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• 1.2Identity verification documents: government-issued national ID card, passport, or other official identification submitted during KYC verification, together with any proof-of-address documentation requested.
• 1.3Financial data: bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals. We do not store full card numbers or full mobile wallet PINs — only the account identifiers necessary to process transactions.
• 1.4Usage and behavioural data: pages visited, games played, bets placed, session duration, device type, operating system, browser type, IP address, and approximate geolocation (country/city level only — we do not track precise GPS coordinates).
• 1.5Communications data: support tickets, live chat transcripts, and emails you send to 89ok, together with our responses. These are retained to maintain a record of your account history and to improve our service quality.

2. How We Use Your Information

89ok uses the personal data it collects for specific, legitimate purposes directly related to operating a safe and compliant online gaming platform for Bangladesh players. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent.

• 2.1Account management: to create, verify, and maintain your 89ok account, including processing your registration information and verifying your age and identity in compliance with our 21+ policy.
• 2.2Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh bank accounts, including fraud prevention and anti-money-laundering checks.
• 2.3Platform operation and security: to detect and prevent fraud, account abuse, multi-accounting, bot activity, and other violations of the 89ok Terms & Conditions; to monitor platform integrity and maintain a fair gaming environment for all players.
• 2.4Service improvement and personalisation: to analyse usage patterns and improve the platform's game selection, payment experience, and general usability for players in Bangladesh; to personalise the platform experience where you have consented to personalisation features.
• 2.5Legal and regulatory compliance: to comply with any applicable legal obligation, including responding to lawful requests from competent authorities, producing records for audit or investigation purposes, and enforcing our Terms & Conditions.

3. Data Sharing and Third Parties

89ok does not sell, rent, or trade your personal data to any third party. We may share limited data with trusted third-party service providers where it is strictly necessary to deliver our platform services. In all cases, data sharing is governed by written agreements that require third parties to protect your data to the same standard as 89ok.

• 3.1Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other payment partners receive only the transaction data necessary to authorise and process your deposit or withdrawal. We do not share additional personal details with payment processors beyond what is required to complete the transaction.
• 3.2Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and other licensed game studios may receive anonymised gameplay session data for technical purposes such as game log verification. These providers do not receive your personally identifiable registration or financial information.
• 3.3Fraud and security providers: third-party identity verification and anti-fraud services may process limited personal data on 89ok's behalf as part of our KYC and AML compliance programme. These providers operate under strict contractual confidentiality obligations.
• 3.4Legal authorities: 89ok may disclose personal data to competent governmental, law enforcement, or regulatory authorities where it is required to do so by applicable law, court order, or other legally binding instrument. In such cases, 89ok will disclose only the minimum data necessary to satisfy the legal requirement.

4. Data Security

89ok takes the security of your personal data seriously and employs multiple layers of technical and organisational safeguards to protect it against unauthorised access, loss, alteration, or disclosure. The following security measures are applied across the platform:

• 4.1All data transmitted between your device and 89ok.lat is encrypted using 256-bit SSL (Secure Socket Layer) technology. This includes account login sessions, payment transactions, and all form submissions. You can verify the SSL certificate by checking for the padlock icon in your browser's address bar.
• 4.2Sensitive data including passwords, payment account identifiers, and KYC documents are stored using industry-standard encryption at rest. Plain-text passwords are never stored. In the event you forget your password, a secure reset process is used — 89ok support will never ask you to share your password directly.
• 4.389ok conducts periodic security reviews of its infrastructure and access controls. Access to personal data within 89ok is restricted on a need-to-know basis and is subject to internal audit logging. Any suspected data breach will be assessed within 72 hours and affected players will be notified promptly where required by applicable obligations.

5. Cookies and Tracking Technologies

89ok uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players use the service. We use only the categories of cookies described below. We do not use third-party advertising or retargeting cookies.

• 5.1Essential cookies: these are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and enable secure payment flows. Essential cookies cannot be disabled without preventing normal platform use.
• 5.2Analytics cookies: we use anonymised analytics data to understand which pages and games are most popular, how players navigate the platform, and where technical errors occur. This data is aggregated and does not identify you personally. You may opt out of analytics cookies via your browser settings.
• 5.3Session and preference cookies: these remember your in-session choices such as display language, last visited game category, and notification preferences. They expire when you close your browser or within 30 days of inactivity, whichever comes first.

6. Data Retention

89ok retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

• 6.1Active account data: retained for the full lifetime of your 89ok account and for a period of 5 years following permanent account closure, in order to satisfy financial record-keeping and anti-money-laundering obligations.
• 6.2KYC and identity verification records: retained for a minimum of 5 years from the date of verification, regardless of whether the account remains active, as required by financial compliance standards applicable to online platforms serving Bangladesh.
• 6.3Support and communications data: support tickets and email correspondence are retained for 3 years from the date of the last interaction to allow for dispute resolution and service quality monitoring. After this period, communications data is anonymised or deleted.

7. Your Rights Over Your Data

89ok respects your rights as a data subject. You may exercise any of the following rights at any time by contacting our support team at [email protected]. We will respond to all valid data rights requests within 30 days of receipt.

• 7.1Right of access: you have the right to request a copy of the personal data that 89ok holds about you, together with information about how it is used and with whom it is shared.
• 7.2Right to rectification: if any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account information (such as your mobile number or email address) directly via your account settings.
• 7.3Right to erasure: you may request that 89ok delete your personal data. We will fulfil erasure requests subject to any overriding legal retention obligations (see Section 6). Where full erasure is not possible due to legal requirements, 89ok will anonymise your data instead.
• 7.4Right to withdraw consent: where 89ok's processing of your data is based on your consent (for example, for personalisation features or marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8. Marketing Communications

With your consent, 89ok may send you promotional communications about new games, bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or IPL/BPL season offers), and platform updates. You are never obligated to receive marketing messages and may opt out at any time without affecting your account status.

• 8.1You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every marketing email, or by updating your notification preferences in your account settings. Processing your unsubscribe request may take up to 48 hours to take full effect across all communication channels.
• 8.289ok will never send unsolicited SMS or WhatsApp marketing messages to players who have not opted in. If you receive unsolicited messages purporting to be from 89ok, do not click any links and report the incident to [email protected] immediately.

9. Protection of Minors

89ok is strictly an adult-only platform. We do not knowingly collect, process, or store personal data relating to any person under the age of 21. By registering an account, you confirm that you are aged 21 or above. If 89ok discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the account will be permanently closed.

If you believe a minor has accessed or registered on 89ok, please contact us immediately at [email protected]. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

10. Updates to This Privacy Policy

89ok reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, the revised policy will be published on this page with an updated "Last updated" date. Where the changes are significant, we will notify registered account holders via email or account notification.

Your continued use of 89ok following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you must stop using the platform and may request account closure by contacting [email protected].

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 89ok handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).